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PRIVACY POLICY

Home » PRIVACY POLICY

PRIVACY POLICY

We have put in place several measures to protect your personal information on the appropriate technical, administrative and equipment levels against loss or theft, as well as access, disclosure, copying, use or unauthorized modification. Joe Safety is firmly committed to protecting the privacy of personal information provided by its clients in accordance with the Privacy Act (R.S.C., 1985, c. P-21). This information is used only to maintain domestic product statistics and quality.

Only representatives of Joe Safety who require your personal information in the course of their duties will have access to your personal information. Similarly, only representatives of our customer service department who handle the online shopping tasks for Joe Safety will have access to your credit card information.

Text message communications. We use text messaging to communicate with you about your service. Normal messaging rates apply and the frequency of messages may vary. Mobile Carriers are not liable for delayed or undelivered messages.
 
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
 
Opt-out of text message communications. You may opt-out of text messaging at any time by replying to any message with STOP contacting us at j.gonda@joesafety.ca  This will end the communications from that particular phone number. You may continue to receive service-related and other non-marketing text messages from other phone numbers managed by Joe Safety, and you may opt out of those in a similar fashion.
 
Opt-out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at j.gonda@joesafety.ca . You may continue to receive service-related and other non-marketing emails.

RETURN POLICY

Until you are satisfied that your safety footwear is the right size and fit, please only wear them indoors. We cannot refund or exchange worn footwear. Unworn footwear (meaning in the condition in which you received the product) may be returned for a full refund or exchange within 90 days of you receiving your shoes. Shipping charges for a return will be free or refundable. Joe Safety will not assume the cost for an exchange.

You must return your shoes WITH ORIGINAL PACKAGING. If you do not have the original mailing box, please use another mailing box. Please do not use the original shoebox to mail the package. The shoebox will become unusable due to the labels that will be attached to it … and to the damage it will invariably receive in shipping.
Please include your Joe Safety invoice.

Please note that you must first contact our customer service department by email at j.gonda@joesafety.ca before returning any merchandise.
If you return your purchase for a refund the cost of your original purchase will be refunded.
If you have any questions or concerns please contact us at j.gonda@joesafety.ca

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